Frequently Asked Questions


I have received a request to answer the Sustainability Questions. What Next? 

TSP ( helps organizations gain a better understanding of how their valued suppliers are considering and managing environmental impacts and opportunities, in order to identify and address opportunities to create a more sustainable supply chain.

If you have received a request to answer the sustainability questions as part of a bid package or sourcing event, please follow the Sourcing Event Sustainability Questions tutorial.

If you have received a request to take an environmental sustainability assessment as part of an annual assessment, please follow the Environmental Sustainability Assessment tutorial.

Why did I get a "Company X requested your scorecard on TSP" email? 

A current or prospective client/customer/investor is using TSP as their platform for evaluating supplier maturity in environmental management (e.g. as part of an RFP process, or a socially responsible investment strategy).

If you have already completed an assessment on TSP, you can go ahead and share your scorecard with the requester.

If this was the first time you have been invited to take an assessment on TSP, review the short tutorials for help on how to take an assessment and share your resulting scorecard.

Why did I get a "You were added as a profile manager..." email? 

The person who triggered the email to you is a Profile Manager of your organization’s information on TSP. They wish to grant you similar access rights on the system to theirs.

As a Profile Manager, you have access to the core functions of the site i.e.:

  • Learn - Browse practices applicable to your industry segment.
  • Measure - Complete an assessment of your organization against practices and see how you benchmark with peers.
  • Improve - Select high value improvement actions to implement.

As a Profile Manager, you also have administrative access to the site, which allow you to invite other parties to be:

  • Profile Managers.
  • Contributors - who can help complete the Self Assessment and Improvement Planning information.
  • Viewers - who can review the information in the profile without altering it.

The person who triggered the email should follow-up with you to explain why they are inviting you to be a Profile Manager. To learn more about the functions of TSP on your own, browse the tutorials.

How do I pick the industry segment that applies to my organization? 

Industry segment Examples
Architectural design
Aviation services Aerial leak detection
Aerial transportation
Helicopter services
Line inspections
Line cleaning
Construction Building/facilities construction
Hard surface installation/repair
Overhead construction
Underground construction
Consulting/ Advisory services Legal services
Accounting and other financial services
Management consulting
Human resources advisory services
Health care advisory services
Distribution/Logistics & shipping Chemical distributor
Components, equipment, instruments, parts, tools distributor
Energy efficiency contracting
Engineering, procurement, construction
Enviro. consulting, engineering, construction Environmental impact assessment
Environmental planning
Environmental advisory services
Environmental licensing & permitting
Environmental site remediation
Facilities management Building/ facilities leasing
Building/facilities management
Building/facilities maintenance and repair
Custodial/janitorial services
Outdoor maintenance
Grounds management
Freight & shipping Air freight and shipping
Ground freight and shipping
Small parcel shipping
Fuel supply
General contracting Drilling
Maintenance, repairs and operation (MRO)
Mark and location services
General maintenance and repairs (machinery, overhead, underground)
Location services
Outdoor lighting & maintenance
Pole installation/removal, checking, repair
Underground work
Interior design
Lab services
Marketing & communications Advertising services
Marketing services
Metal structures & equipment
Boxes & enclosures
Metal structures & equipment
Distribution transformers
Metal structures & equipment
Fabricated metals
Metal structures & equipment
General manufacturing
Metal structures & equipment
Wire & cable
Print services
Professional services Background check services
Call center services
Customer care
Event planning
Laundry services (excepting, nuclear contaminated clothing)
Healthcare services
IT services
Office equipment maintenance and repair
Payroll services
Recruitment services
Staff augmentation
Traffic control/management
Travel management
Equipment & parts rental/leasing Automotive leasing
Construction and other heavy equipment rental
Value added reselling Automotive sales
Computer and telecom equipment
Distribution products/equipment
Office supplies
Promotional items sales
Safety equipment
Tools, controls, measuring equipment
Transmission products/equipment
Vegetation management Line clearance
Tree cutting
Tree removal
Vegetation clearance and management
Waste management General waste hauling and disposal
Investment recovery
Hazardous waste hauling and disposal
Recycling services
Still can’t see your industry segment? Contact us.

Why was TSP developed? 

TSP has three main objectives:
  • Learning: To make identifying and prioritizing environmental practices easier and industry specific.
  • Measuring: To provide benchmarking and meaningful measurement of an organization’s environmental performance.
  • Improving: To enable improvement planning based on environmental and business value.
The purpose of TSP is to help accelerate the adoption of sustainability practices by two user groups:
  1. Any organization. For organizations beginning the process of implementing environmental sustainability measures, the process of identifying and prioritizing environmental issues can be complex, expensive and time consuming. TSP aims to make that process easier by providing industry segment-specific practices that are prioritized by environmental and business value. It also provides tools for self-assessment and benchmarking, and planning tools to help identify improvement opportunities based on environmental and business value.
  2. Managers of multiple reporting entities (e.g. suppliers, owned facilities). The TSP capabilities described above can be used to accelerate the adoption of sustainability practices by a target group. TSP also provides meaningful measures of quality and maturity of sustainability management for evaluation and reporting purposes (e.g. RFP, assessments, scorecards).

Don’t see what you’re looking for? 

Contact us with your question.

Environmental practices  

How were practices for each industry segment identified or selected? 

practices were selected on the basis of their being leading indicators of the quality and maturity of an organization’s environmental sustainability management. Practices were compiled and peer-reviewed by cross-functional sustainability and industry subject matter experts, and by organizations in the field of environmental sustainability.

The TSP Content Governance sets forth steps, timing, roles and responsibilities for ensuring a rigorous and transparent process by which content is developped, reviewed and vetted.

How are environmental and business values assigned to practices? 

A value ranking system is used to assign environmental and business values to a best practice. Values are based on order-of-magnitude-level estimates of the potential value of implementing a best practice to its full extent and applicable scope. They are intended to provide high level ranking of practices, rather than precise estimates.

The TSP Content Governance sets forth steps, timing, roles and responsibilities for ensuring a rigorous and transparent process by which value ranking is developped, reviewed and vetted.

The actual value realized by an organization from implementing a best practice will vary widely due to a number of factors, including, but not limited to, size of the organization, number and scale of projects, nature of activities or operations, geographic region, and best practice implementation extent and scope. If you have experience that indicates any of the assigned values would benefit from recalibration, please contact us so that we may refine the value(s) in question.

Are practices on TSP subject to change? 

practices may be updated based on information brought to the attention of TSP by users and content contributors. A formal transparent review cycle is scheduled every three years in accordance with TSP Content Governance.

Who can add practices and best practice guidance? 

Anyone with subject matter expertise in environmental practices related to an industry segment may contribute content to TSP. Contact us if you are interested doing so.

How will I know if new practices relevant to me are added to TSP? 

You will receive an email alert about any new practices or best practice guidance added to TSP associated with your industry segment.


How frequently does an Assessment need to be completed? 

The full Assessment gets completed once. This creates a baseline record against which you may record any improvements you make over time.

If practices are added to TSP, will that affect my Assessment results? 

No. There will no change your baseline score, or any subsequent improved scores. New practices and your score against same will only be factored in to the next Assessment update you choose to record in the system.

Explain the “Opportunity score” shown on the Assessment results page? 

Opportunity scores for a best practice represent the number of points by which you could increase your total points by implementing the practice. The total score (presented in the Scorecard) is your total points divided by the total number of points available for capture. Calculation used to derive opportunity score: Opportunity score = (value assigned to a best practice) x ( 1 + implementation rate ) x (3 – value assigned to your response to the question "Is this practice implemented?")
Note: Using this methodology means that the opportunity score for any best practice will increase as the implementation rate for a practice increases (as new users complete the assessment and report implementing the practice). This results in a minor bias against early adoption of a practice; however, testing showed the bias to be negligible.


How does scoring work? 

Scores are assigned on the following basis:
  • Score for a single best practice: Your score for a best practice is calculated by multiplying the value assigned to the practice by the value assigned to your response to the question “Is this implemented as standard practice?” (See table below for values).
  • Score for a section of practices: practices are grouped into sections (e.g. Electricity/gas, Fuel, Waste/pollution). The scores for each best practice are used to calculate your percentage score for that section. Each section is also assigned a weight to indicate its relative significance against other sections.
  • Total score: Sum of the totals for each section multiplied by their weight.
  • Note: Your scores will change slightly as more respondents complete the Assessment for an industry segment.
Values assigned to a best practice to indicate relative value Values assigned to responses to the question "Is this practice implemented?"
Gold6 Yes3
Dark green3 Mostly yes2
Medium green2 Mostly no1
Light green1 No0

How does benchmarking work? 

Your relative position against peers in your industry segment is shown in the “Benchmark graph” section of your Scorecard. Benchmark positions may change over time as more respondents from your industry peer group respond to the Assessment, so it is important to check back into the system from time to time to monitor for updates in the benchmark outcome.

How to read a supplier assessment? 

A Environmental, Social and Governance (ESG) Core scorecard is composed of 4 parts:

  1. Summary section
  2. Qualitative assessment
  3. Data & metrics
  4. Targets

The summary section gives a quick bird-eye view on key answers. Qualitative assessment contains the list of Yes/No question with the supplier answers and comments. The Data & metrics tables show reported environmental metrics (GHG emissions, waste and water). The Targets section contains the stated ESG targets for the supplier.

You can read more details in this tutorial.

Reporting dashboard

What does the status column mean? 

The Status column shows how far along a supplier has completed the assessment.

  • Not started: Registered but has not started Assessment. Typically, this indicates a supplier is registered but has never answered a question on the assessment.
  • Abandoned: A supplier started an assessment and/or improvement plan but never completed or submitted it within the last 12 months.
  • Expired: A supplier has submitted both a complete assessment and improvement plan, but it was more than 12 months ago.
  • Assessment phase: Assessment is in progress. Once a supplier clicks the "Complete" button to submit their definitive answers for the year, their status moves from the assessment phase to the planning phase.
  • Planning phase: A supplier has submitted a complete assessment and is now creating an improvement plan. Once a supplier clicks the "Complete" button to submit their definitive improvement plan for the year, their status moves from the planning phase to completed.
  • Completed: A supplier has submitted both a complete assessment and improvement plan for the year.

How are reporting status computed? 

Both, the On date and Expired before date will affect the status of reporting entity.

  • All suppliers that are still on the dashboard after the On date are included. For those suppliers, the latest response before the On date is shown.
  • The latest supplier response is then compared to the Expired before date. If the supplier response is older than the Expired before date, it is marked Abandoned or Expired.

For example, Steve's Shop is a supplier to Energy Utility that answered the assessment on Nov 10th 2018 and again on Oct 2nd 2019. After review Energy Utility decided on Apr 1st 2019 that Steve's Shop is not a high impact supplier after all and wouldn't be required to answer yearly assessments going forward.

When a Energy Utility supplier manager selects the following dates, the dashboard is updated as follows:

On Dec 1st 2018, Expired before Sep 1st 2018 Steve's Shop Nov 10th 2018 assessment is showing on the dashboard as Completed.
On Dec 1st 2019, Expired before Sep 1st 2019 Steve's Shop is not showing on the dashboard because it was removed on Apr 1st 2019.
On Mar 31st 2019, Expired before Dec 1st 2018 Steve's Shop Nov 10th 2018 assessment is showing on the dashboard as Expired because it was completed before Dec 1st 2018.

How to find the latest completed assessments? 

On the Reporting entities dashboard, you can sort suppliers by Last completed. Click on the double-arrows in the Last completed column header until you see a single arrow pointing up. The suppliers at the top will be the latest suppliers to have completed an assessment.

Furthermore, if you want to track suppliers that have completed the assessment after a certain date (ex: Sep 1st 2022), enter that date in the Expired before input field at the bottom of the page and click Save preferences. You can then sort by the Status column. Suppliers who have completed an assessment after the expired date will show as the top.

How to find if a supplier logged in after I contacted them? 

On the Reporting entities dashboard, you can sort suppliers by Last activity. Click on the double-arrows in the Last activity column header until you see a single arrow pointing up. The suppliers at the top will be the latest suppliers to have made some updates to their assessment. When the Last activity is newer than the Last completed date, the supplier is in the process of updating their assessment.

It is also possible someone at the supplier logged in but hasn't done any updates to the assessment yet. To review the suppliers that have been logged in within the last 7 days, go to Activity summary, and click on see detailed activity.