Tutorials

Responding to a practices questionnaire

TSP (tspproject.org) helps organizations gain a better understanding of how their valued suppliers are considering and managing environmental impacts and opportunities, in order to identify and address opportunities to create a more sustainable supply chain.

Supplier sustainability Core Questions Bidder Instructions

You might have received the Supplier Sustainability Questions: Bidder Instructions (PDF) as part of a RFx, bid or sourcing package. The instructions in the PDF, the 15 min video tutorial and the following instructions will all guide you through the steps to complete a practices questionnaire.

Responding to a practices questionnaire

TSP (tspproject.org) helps organizations gain a better understanding of how their valued suppliers are considering and managing environmental impacts and opportunities, in order to identify and address opportunities to create a more sustainable supply chain.

To understand the importance of responding, and a step-by-step walk-through to complete an assessment, the recording of 2025 September SSCA training webinar (PDF slides) is worth watching.

When you have received a request to answer a questionnaire, go to the TSP homepage and click the Get Started! button (direct link).

STEP 1: Logging in

Enter your work e-mail address.

You have a user account on TSP. If an account for your work e-mail address can be found, you will be prompted to enter a password. In case you do not remember your password, you have the alternative to login by verifying your e-mail address.

In case your work e-mail address has not been previously verified, TSP will send you an e-mail titled "Email address verification" from support@tspproject.org.

Click on the verification link in the e-mail.

Note

You should typically receive the "Email address verification" email in less than five minutes. If you do not see it in your inbox, please check the spam folder. If you still have difficulties to verify your e-mail address, please contact us.

You do not have a user account on TSP yet. If you do not have an account on TSP yet, you will be prompted to register one.

Note

User accounts and organization profiles are separate entities. It is possible that sustainability specialists at your organization already responded to questionnaires on TSP, hence your organization already has a profile with responses pre-propulated. For security purposes you will still need to create a user account to login and retrieve the information.

STEP 2: Connecting your user account to an organization profile.

If your account is already connected to an organization profile, you will be taken to the profile homepage. Follow with STEP 3: Completing a response.

If your account is connected to multiple organization profiles, because you manage multiple subsidiaries responses for example, you will see a user-centric homepage with pending requests for all profiles you are connected to.

If you just registered a user account, and TSP can unambiguously connect you with a single profile through your work e-mail, it will do so. you will be automatically taken to the profile homepage. Follow with STEP 3: Completing a response.

Note

You will be connected as a contributor. If you need additional permissions, or need to receive reminders from TSP, contact a profile manager to upgrade your role. If you are the primary contact for the profile, and previous contacts are no longer with the organization, please contact us.

When TSP cannot connect you to an organization profile, because no profile exists, the company changed e-mail domain, or multiple subsidiaries share the same e-mail domain, you will land on a user-centric homepage.

Click Get started ».

In case your organization does not have a profile on TSP yet, your will have the opportunity to create one at this point.

Click on the Create profile button.

Enter the Profile name for your organization, i.e. typically the name of your company. If possible, use the legal name of the organization as it appears on W-9 forms. It will make it easier to communicate with customers and supply chain managers later on.

Update the primary contact e-mail if it should be a different e-mail address than your own. Then click Create profile.

STEP 3: Completing a response

STEP 3 and STEP 4 are also available as a 15 min video tutorial .

On your account homepage, you will see multiple boxed sections. At the top of the feed, you will see questionnaires being worked on. Each questionnaire tile contains:

  • The organization profile responding to the questionnaire (in the title)
  • The questionnaire being responded to (in the subtitle)
  • The requesting organization and deadline (if any)

Click on the Get started / Continue / Update response button to browse to the response in progress.

  1. Complete the multiple-choice questions under each sections. Add comments and upload supporting documents via the comment box as necessary (Comments will not be scored).

    Responses are saved automatically. You can always come back to the response later to review and complete.

    If you need help calculating Green House Gas (GHG) data reporting, the Sustainable Supply Chain (SSCA) has made recordings of their Supplier GHG Inventory Training webinars freely available.

  2. Once you are finished responding to the assess questions, go to the review step.

Once you reviewed your full response to the questionnaire, click on the Complete button at the bottom of the page.

You will be redirected to the share step.

Note

When responding to the sustainability practices questionnaire, before you click Complete, you have the opportunity to assess your organization against industry-specific environmental practices and create an improvement plan for your organization. Under the Industry-specific practices section, pick your industry, assess your organization against industry-specific practices (How were practices for each industry segment identified or selected?), then prioritize the practices your organization will be working on within the coming year.

STEP 4: Share a completed response with customers, clients and/or investors

The last step involves sharing the response with the requesting parties. Click Accept next to the requesting organization.

If a requesting organization is not listed, or you pro-actively want to share your organization's response with a specific customer, client and/or investor, type an e-mail address of a person at that customer organization in the field labelled "Send a copy to...".

  • Personalize a message (optional)
  • Share your response by clicking Next

Once you have shared your organization's response with customers requiring it, you are done. Thank you.

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