Tutorials

For suppliers

Responding to Sustainability Questions for a Sourcing Event

TSP (tspproject.org) helps organizations gain a better understanding of how their valued suppliers are considering and managing environmental impacts and opportunities, in order to identify and address opportunities to create a more sustainable supply chain.

When you have received a request to respond to Sustainability Questions, go to: https://www.tspproject.org/sourcing/

STEP 1: Logging in

Enter your work e-mail address.

You have an account on TSP. If an account for your work e-mail address can be found, you will be prompted to enter a password. In case you do not remember your password, please click on the "Forgot password?" link above the submit button.

You do not have an account on TSP yet. If you do not have an account on TSP yet, you will be prompted to register one.

Note

User accounts and organization profiles are separate entities. It is possible that an Environmental Social and Governance (ESG) specialist at your organization already responded to the annual survey, hence your organization already has a profile on TSP with responses pre-populated. For security purposes you will still need to create a user account to login and retrieve the information.

In case your work e-mail address has not been previously verified, TSP (i.e. support@tspproject.org) will send you an e-mail titled "Email address verification".

Click on the verification link in the e-mail.

Note

You should typically receive the "Email address verification" email in less than five minutes. If you do not see it in your inbox, please check the spam folder. If you still have difficulties to verify your e-mail address, please contact us.

STEP 2: Connecting your user account to the organization profile.

If you have taken an Environmental Sustainability Assessment on TSP previously, or have already been granted access to your organization profile, you will be automatically redirected to STEP 3 Responding to the Sustainability Questions.

If you just verified your user account, and your organization responded or was requested to respond to the annual survey, TSP will most likely be able to automatically connect your user account to the organization profile through your verified e-mail address.

Note

Unless you are already a profile manager for the organization, you will be granted a viewer role with read-only permissions to the profile. Before clicking "Continue", please note the names of the profile managers on TSP for your organization. You may want to contact them later on for questions and/or grant you additional permissions on the organization TSP profile.

In case your organization does not have a profile on TSP yet, your will be prompted to create one.

Click on the "Create profile" button.

Pick a screen name for your organization profile, i.e. an unique identifier, for example: the domain name from your e-mail address without the .com suffix.

Write the Full name for your organization profile. If possible, use the legal name of the organization as it appears on W-9 forms. It will make it easier to communicate with customers and supply chain managers later on.

Fill in the e-mail address for the main TSP contact at your organization.

STEP3: Responding to the Sustainability Questions

If your organization responded to the annual survey, the Sustainability Questions will already be pre-populated. Please review the answers then click "Complete".

Otherwise answer questions under each tile, then click "Complete".

Note

If the answers are not pre-populated and you were granted a viewer role (i.e. read-only), you will need to find someone in your organization with the accreditation to respond to the Sustainability Questions. If you have difficulties locating such person, please contact us.

If you are not redirected directly to the Sustainability Questions, you can find the link at the bottom of your organization profile home page.

STEP4: Share results with customers, clients and investors

The most practical way to share your response to the Sustainability Questions with a prospective buyer is to share it digitally and securely through the TSP website.

On the share page, review the organizations that requested your response; add the ones you want to pro-actively share your response with, edit the message you want to e-mail along, then click "share scorecard".

If you are required, or you prefer to send along a PDF version of your response, click on "Download" at the bottom of the scorecard page.

Taking an Environmental Sustainability Assessment

TSP (tspproject.org) helps organizations gain a better understanding of how their valued suppliers are considering and managing environmental impacts and opportunities, in order to identify and address opportunities to create a more sustainable supply chain.

When you have received a request to take an environmental sustainability assessment, go to: https://www.tspproject.org/activate/

STEP 1: Logging in

Enter your work e-mail address.

You have an account on TSP. If an account for your work e-mail address can be found, you will be prompted to enter a password. In case you do not remember your password, please click on the "Forgot password?" link above the submit button.

You do not have an account on TSP yet. If you do not have an account on TSP yet, you will be prompted to register one.

Note

User accounts and organization profiles are separate entities. It is possible that an Environmental Social and Governance (ESG) specialist at your organization already responded to the annual survey, hence your organization already has a profile on TSP with responses pre-propulated. For security purposes you will still need to create a user account to login and retrieve the information.

In case your work e-mail address has not been previously verified, TSP (i.e. support@tspproject.org) will send you an e-mail titled "Email address verification".

Click on the verification link in the e-mail.

Note

You should typically receive the "Email address verification" email in less than five minutes. If you do not see it in your inbox, please check the spam folder. If you still have difficulties to verify your e-mail address, please contact us.

STEP 2: Connecting your user account to the organization profile.

If your account is already connected to an organization profile, you will be taken to the profile homepage. Follow with STEP 3 Taking an Environmental Sustainability Assessment.

If you just verified your user account, and your organization responded or was requested to respond to the annual survey, TSP will most likely be able to automatically connect your user account to the organization profile through your verified e-mail address.

Note

Unless you are already a profile manager for the organization, you will be granted a viewer role with read-only permissions to the profile. Before clicking "Continue", please note the names of the profile managers on TSP for your organization. You may want to contact them later on for questions and/or grant you additional permissions on the organization TSP profile.

In case your organization does not have a profile on TSP yet, your will be prompted to create one.

Click on the "Create profile" button.

Pick a screen name for your organization profile, i.e. an unique identifier, for example: the domain name from your e-mail address without the .com suffix.

Write the Full name for your organization profile. If possible, use the legal name of the organization as it appears on W-9 forms. It will make it easier to communicate with customers and supply chain managers later on.

Fill in the e-mail address for the main TSP contact at your organization.

STEP 3 Taking an Environmental Sustainability Assessment On the organization profile homepage, you will see current assessments and previous historical assessments listed.

If it is the first time your organization is taking an environmental sustainability assessment, click on the orange button in the middle labeled "Make a selection", and pick the industry segment that best represents the sector of activity of your organization.

If your organization already has an assessment in progress, you will see the following links next to the industry segment:

  • Update assessment (i.e. survey tool)
    • Assess your maturity relative to best practices.
    • Benchmark with industry peers.
    • Get an overall score.
  • Planning improvements
    • Select improvement actions on a value-prioritized basis.
    • See their impact on overall performance scores and benchmarking.
  • Share scorecard
    • Share results with customers, clients and/or investors

Click the "Assessment" link for the industry segment you wish to update, then follow through the tutorials:

  1. Use the assessment tool (Survey)
  2. Use the planning tool
  3. Share results with customers, clients and investors

Once you have shared your yearly assessment with customers requiring it, you are done. Thank you.

Browse best practices

From the industry segment landing page, click the ENVIRONMENTAL PRACTICES option. Get here by selecting your industry segment from the HOME page.
Click on each tile to reveal the environmentally preferable practices relevant to a workflow area. See next page to learn more.

Click on a practice to see if there is more guidance for it.

Use the columns on the right for guidance on practice value. Mouse over each column’s graphic heading for the title: Environmental, Operational and maintenance, Financial, Implementation ease. These four value factors are rolled into an AVERAGE value intended to roughly indicate which practices are of highest combined value.

Click on the LEGEND at the bottom of the page for color key definitions. Colors give a rough ranking of value: Low, Medium, High, Gold (i.e. Very high)

Use the assessment tool (Survey)

From the industry segment landing page, click the ASSESSMENT option. Get here by selecting your industry segment from the HOME page.

1. Click on each tile to reveal the ASSESSMENT questions.

2. Some tiles will lead you down to additional tiles / sub-sections. To come back up a level, click the breadcrumb at the top of the page.

Study what each response option means before selecting your ASSESSMENT responses.

Why is this important?

  • Each response creates a statement of record, which a customer or client may request evidence for.
  • Responses should create a meaningful baseline for benchmarking with peers and or tracking improvements over time.
After selecting a response for each row, you can click the RESULTS toggle at the bottom of page.
This will display a detailed benchmark results page. Hover your mouse over a column heading for its description.
Click COMPLETE to register the completion of your ASSESSMENT in the system.

View scores and benchmark results

Click SCORECARD to view your overall scores (top half), and your benchmark position among peers who took the ASSESSMENT (bottom half).

Click SHARE SCORECARD to send a scorecard link to a client or customer, or download and print via PRINT SCORECARD.

Click HISTORICAL to view progress over time. Note: Each time you update your ASSESSMENT and click COMPLETE (bottom of ASSESSMENT page), the system records the new scores as a measure in time on your HISTORICAL performance graph.

Use the planning tool

Select PLANNING (top right), then

Click the tile you want to browse for improvement opportunities.

Use your SCORECARD to prioritize your focus (see example):

  • Workflow areas (tiles) with high weights (percentage under tile) in which you score low.
  • Areas where your organization benchmarks low relative to peers.

Click a tile to view relevant practices, peer implementation rate, and your extent of practice implementation.

Use the OPPORTUNITY SCORE column to guide your selection of actions in the SELECT FOR IMPROVEMENT PLAN column (high score = high environmental and business value).

Click the orange PLANNING DASHBOARD button (page bottom) to view a dashboard which shows the impact of your selections on your overall score and benchmark position.

Share results with customers, clients and investors

On the share page, review the organizations that requested your response; add the ones you want to pro-actively share your response with, edit the message you want to e-mail along, then click "share scorecard".

Why is this important?

It will grant supply chain managers access to the latest response of your organization assessment and planned improvements. Without explicitly sharing your scorecard, customers might ask you to take the assessment again, not knowing you already completed it.

Find a previous year answers

Select one of the historical completed industry segment at the bottom of the organization homepage.

Forward the assessment to colleagues

From any screen, click the ORGANIZATION’S PROFILE option (top right). Then click on CONTRIBUTORS (left side of page).

Type in the name of the colleague you wish to invite to help with the ASSESSMENT and click the orange ADD CONTRIBUTOR button.

An email will be sent to the new contributor with a link to www.tspproject.org and instructions on how to sign up to TSP.

Note: You will have to follow-up with the colleague to explain what you require of them i.e. help completing the ASSESSMENT on the online system.

If preferred, forward an Excel spreadsheet of the assessment questions to colleagues by clicking the DOWNLOAD QUESTIONS button on any ASSESSMENT page. Note: Once you have received the completed responses, these will need to be manually copied into the matching TSP ASSESSMENT section

Add/change a profile manager

Click the ORGANIZATION’S PROFILE option (top right).
From the ORGANIZATION PROFILE page, click on PROFILE MANAGERS (left side of page).

Type in the name you wish to add as a PROFILE MANAGER and click the orange ADD PROFILE MANAGER button.

An email will be sent to the new PROFILE MANAGER with a link to www.tspproject.org and instructions on how to sign up to TSP.

Note: You may have to follow-up with the colleague to explain what you require of them e.g. Using the DASHBOARD to add and communicate with reporting entities, monitoring the DASHBOARD.

For supplier managers

Browse dashboards and find scores

On the organization profile homepage, click on "Suppliers Dashboard".

Functions available on the REPORTING ENTITIES page:

  1. ASSESSMENT and PLANNING completion statistics (see definition of status below)
  2. Number of reporting entities on your dashboard.
  3. Date at which the reporting dashboard is computed.
  4. Search for an individual reporting entity.
  5. Invite a new reporting entity to take an ASSESSMENT.
  6. Click on an industry segment to view a reporting entity's scorecard for that segment.
  7. Email a reporting entity.
  8. Mark as expired scorecards whose last activity is before a specific date
  9. Download a spreadsheet of all scores.
  10. Toggle to graphical view of reporting entity data.
Interpreting the columns on the dashboard

The Last activity column shows the last time a supplier updated at least one answer on an assessment, or the last time a supplier browsed an assessment page if no answers have been recorded yet.

The Status column shows how far along a supplier has completed the assessment.

The Score column shows the total score from a supplier scorecard. You will also see one of the following in this column:

  • Requested: A supplier was added to your dashboard but the supplier has yet to approve sharing their responses with your organization.
  • N/A: A supplier has not yet answered all questions on an assessment, or is still reviewing their answers and has not yet submitted them by clicking on the "Complete" button.

The # N/A column indicates how many best practices a reporting entity marked as not applicable to them. TSP was designed so that all best practices in an industry segment are relevant to companies in that segment. An unusual number of best practices marked N/A by a supplier should trigger a discussion with that supplier.

The Reporting publicly column indicates if the reporting entity also report publicly their environmental impact and sustainability initiatives.

The # Planned actions column shows the number of best practices selected for improvement.

Functions available on the PERFORMANCE GRAPHS page:

  1. Toggle back to list of reporting entities.
  2. Each bar = average % score for an industry segment. Click on a bar to navigate to the industry segment-specific graph.
  3. Each bar = % score for a single reporting entity in an industry segment. Mouse over bar to see reporting entity name. Click on a bar to navigate to the reporting entity’s scorecard.

Invite suppliers to take survey

Go to the reporting dashboard page.

Type the email address of the reporting entity (e.g. supplier) you wish to invite to take an ASSESSMENT (and PLANNING process if desired).

Click the orange ADD REPORTING ENTITY button. The system will generate an template email that you can customize to the recipient.

Turn on auto-reminder for survey completion

Go to the reporting dashboard page.

Scroll to the bottom of the screen and check the box at the bottom right of the page.

Invite a colleague to view dashboards

Click the ORGANIZATION’S PROFILE option (top right).
From the PROFILE page, click on VIEWERS (left side of page).

Type in the name of the colleague you wish to invite to view the DASHBOARD and click the orange ADD VIEWER button.

An email will be sent to the new VIEWER with a link to www.tspproject.org and instructions on how to sign up to TSP.

Note: You may have to follow-up with the colleague to explain what you require of them i.e. monitoring completion status of their suppliers, accessing individual scorecards.

Add/change a profile manager

Click the ORGANIZATION’S PROFILE option (top right).
From the ORGANIZATION PROFILE page, click on PROFILE MANAGERS (left side of page).

Type in the name you wish to add as a PROFILE MANAGER and click the orange ADD PROFILE MANAGER button.

An email will be sent to the new PROFILE MANAGER with a link to www.tspproject.org and instructions on how to sign up to TSP.

Note: You may have to follow-up with the colleague to explain what you require of them e.g. Using the DASHBOARD to add and communicate with reporting entities, monitoring the DASHBOARD.